Skip to main content

Workflow

Ticket pattern report

What customers actually struggle with, surfaced monthly from the tickets themselves.

By
Caleb and Ryan, the founders
Updated
September 2, 2026
Version
0.1, in the library
  • n8n
  • Anthropic API

Reads a period of support traffic and reports the patterns humans are too close to see: what spiked, what a product change quietly caused, which answers keep failing, and what one fix would remove the most tickets. The report cites example tickets, so every pattern can be checked.

Built, documented, running.

Part of the working library we deploy from on every engagement.

Bring this into a project

Runs on

  • n8n
  • Anthropic API

2 requirements, below.

  • Complete and documented: the same files we run ourselves.
  • Deployed and tuned to your stack as part of an engagement.

The file

Draft excerpt
# This period, in the tickets spikes: what rose, with example tickets linkedcaused: patterns that started after a changefailing-answers: replies that keep bouncing backone-fix: the change that removes the most pain

What is inside

3 items. Includes deployment guide.

  • flow.jsonThe gather, the pattern pass, the report send
  • report-format.mdPatterns, examples, and the one-fix list
  • guide.mdReading the first report critically

Who it is for

  • Support knows the problems; that knowledge never reaches the roadmap.
  • Ticket volume is the only metric anyone looks at.
  • You suspect three fixes would remove a third of the pile.

Requirements

  • Ticket export access
  • Someone who acts on the findings

Where this sits

  1. This system

    Ticket pattern report

    In the library, running.

  2. In your stack

    Deployed on an engagement

    The audit finds which system earns its place first; we install and tune it around how you work.

Changelog

  1. September 2, 2026In the library. Version 0.1 runs in our own operation.

Related

  1. Agent pack

    Document intake and extraction

    Paperwork reads itself and files its own fields

    Works with n8n, Anthropic API.

    Built and running

  2. Agent pack

    Prospect list builder

    An ideal-customer list built on a schedule, checked against your records first

    Works with Claude Code, Anthropic API.

    Built and running

  3. Workflow

    CRM hygiene suite

    The CRM stays true without anyone being the nag

    Works with n8n, Make.

    Built and running