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CLAUDE.md starter

Support brain starter

Your product knowledge in one place an agent can answer from, honestly.

By
Caleb and Ryan, the founders
Updated
September 2, 2026
Version
0.1, in the library
  • Claude Code
  • Cursor

The company-brain pattern pointed at support: the folder structure and rules for turning scattered product knowledge, past answers, and how-it-works notes into a base an agent can answer from with citations. The starter is the structure and the laws; the knowledge is yours to move in.

Built, documented, running.

Part of the working library we deploy from on every engagement.

Bring this into a project

Runs on

  • Claude Code
  • Cursor

2 requirements, below.

  • Complete and documented: the same files we run ourselves.
  • Deployed and tuned to your stack as part of an engagement.

The file

Draft excerpt
# The support brain 1. Answer only from these folders, with the file cited.2. Not written down yet is a good answer.3. Every not-written-down answer becomes a writing task.4. Tone: calm, concrete, never defensive.

What is inside

3 items. Includes deployment guide.

  • AGENTS.mdThe answering rules: cite, or say it is not written down
  • structure.mdThe folders and what belongs in each
  • guide.mdThe first weekend: moving knowledge in

Who it is for

  • Product knowledge lives in old tickets, chat scrollback, and heads.
  • Every support tool promises answers and hallucinates them.
  • You want the brain before the bot.

Requirements

  • Your existing answers, wherever they are
  • An agent runtime with file access

Where this sits

  1. This system

    Support brain starter

    In the library, running.

  2. In your stack

    Deployed on an engagement

    The audit finds which system earns its place first; we install and tune it around how you work.

Changelog

  1. September 2, 2026In the library. Version 0.1 runs in our own operation.

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